FAQ

Mon-Thu 9-17, Fri 9-13 (no calls Friday afternoons)

Ruth Padgett left a comfortable operations director role in spring 2019 because she kept noticing the same pattern: smart people in good organisations making slow, painful decisions because nobody had created the conditions for clear thinking. She was not sure she could fix that from inside. So she left, told herself she would try it for a year, and here we are seven years later. The first client was a small housing charity in the Midlands that needed help restructuring its board reporting. Ruth spent six weeks with them, rewrote three processes, and learned that the most useful thing she could do was ask the question everyone else had decided was too obvious to ask.